Confidentiality, Garantee and Secure Payment

Confidentiality is committed to its customers to ensure the confidentiality of personal information provided. We use this information to process your orders, improve our services and serve you better.

The information you give us is strictly confidential. We, we promise not to transmit, assign or sell to anyone.

The Clé du Plaisir takes all the necessary measures to protect the confidentiality of the information that you communicate to us, so no information will be communicated other than those necessary for the delivery of your products (ex: postal service, Canada Post, or other carriers). Our top priority is excellent customer service, so all information you provide, including your name, address and credit card numbers, remains fully confidential, encrypted and protected by the SSL security protocol. The Clé du Plaisir will never divulge your personal information to third parties.

No newsletter sending is sent to our customers unless the customer makes the specific request by clicking on ” Yes ​​I want to receive your newsletters ” and you can always unsubscribe at any time.


All the mechanisms of products purchased at La Clé du Plaisir in store or on the Internet are guaranteed one year from the date of purchase. *

For purchases on the Internet you must send your product with the date of purchase and your details to; 333 Labelle, St-Jerome, Quebec J7Z 5L2.

For warranties in the store, you must report the device with the purchase invoice.

We will return the product exchanged or repaired as soon as possible!

* Some restrictions apply.

Secure payment

Protecting your banking and personal information is one of our first priorities. This is why we automatically encrypt any sensitive data forwarded to our servers from your computer.

When you register on or connect to our website, we verify that your browser uses the SSL (Secure Sockets Layer) protocol with a 256-bit encryption key (the highest protection available on the market). This makes your data undecipherable by anyone, except the bank when using the decryption code. You can confirm the use of this technology by clicking on the small green lock on the address bar of your browser.