Confidentiality

This policy applies to the site : www.lacleduplaisir.com

Last updated: June 19, 2025 Respect for your privacy is of the utmost importance to La Clé du Plaisir. The purpose of this privacy policy is to explain to you:

  • How your personal information is collected and processed. Personal information is any information that can identify you. This includes your first and last name, your email address, your location, or your IP address;
  • What your rights are regarding this information;
  • Who is responsible for the processing of the collected and processed personal information;
  • To whom this information is transmitted;
  • Eventually, the site’s policy regarding cookies. This privacy policy supplements the General Terms of Use, which you can consult at the following address: [email protected]

1. COLLECTION OF PERSONAL INFORMATION

We collect the following personal information:

  • Last Name
  • First Name
  • Mailing address
  • Postal code
  • Phone/fax number
  • Email address The personal information we collect is gathered through the collection methods described below, in the “Forms and Collection Methods” sections and following.

The personal information we collect is gathered through the collection methods described below, in the “Forms and Collection Methods” sections and following.

2. FORMS AND COLLECTION METHODS

Your personal information is collected through the following methods:

  • Contact form
  • Billing and shipping details form

We use the information collected for the following purposes:

  • Statistics
  • Contact
  • Billing
  • Shipping
  • Website management

4. LOG FILES AND COOKIES

We collect certain information through log files and cookies. These files allow us to process statistics and traffic information, facilitate navigation, and improve the service for your convenience.

a) Description of cookies used by the site

This mainly includes the following information: 

  • IP address
  • Operating system
  • Pages visited and queries
  • Time and day of connection

The use of such files allows us to achieve the following objectives:

  • Service improvement and personalized welcome
  • Creation of personalized consumption profiles
  • Order tracking
  • Statistical studies

While Browse the site, third-party cookies may be saved.
Additionally, the site includes social media buttons allowing you to share your activity on the site. Cookies from these social networks are therefore likely to be stored on your computer when you use these features.
These sites have their own privacy policies and terms of use that may differ from our site. We invite you to consult the privacy policies and terms of use of these sites.

b) Objection to the use of cookies by the site

You can object to the recording of these cookies by configuring your browser software.
If you decide to disable cookies, you will still be able to continue Browse the site. However, any malfunction of the site caused by this manipulation cannot be considered our fault.

5. SHARING OF PERSONAL INFORMATION

We are committed to not selling or generally commercializing the personal information collected to third parties. However, we may share this information with third parties for the following reasons:

  • Order fulfillment
  • Advertising

If you do not want your personal information to be shared with third parties, you can object at the time of collection or at any time thereafter, as mentioned in the “Right to Object and Withdraw” section.

6. RETENTION PERIOD OF PERSONAL INFORMATION

The person responsible for processing personal information will keep all collected personal information in the site’s computer systems and under reasonable security conditions for a period of: 5 years.

7. HOSTING OF PERSONAL INFORMATION

Our site is hosted by: Lafirme Agence Web
The host can be contacted at: Lafirme Agence Web / [email protected]

8. PERSON RESPONSIBLE FOR PROCESSING PERSONAL INFORMATION

a) The person responsible for processing personal information

The person responsible for processing personal information is:

Céline Roussel

1-855-727-4262

[email protected]

The person responsible for processing personal information is in charge of determining the purposes and means of processing personal information.

b) Obligations of the person responsible for processing personal information

The person responsible for processing personal information commits to protecting the personal information collected, not to transmit it to third parties without you having been informed, and to respect the purposes for which this information was collected.

Furthermore, the person responsible for processing personal information commits to notifying you in case of rectification or deletion of personal information, unless this entails disproportionate formalities, costs, or procedures for them.

In the event that the integrity, confidentiality, or security of your personal information is compromised, the data controller commits to informing you by any means.

9. RIGHT TO OBJECT AND WITHDRAW

You have the right to object to the processing of your personal information by the site (“right to object”). You also have the right to request that your personal information no longer appears, for example, on a mailing list (“right of withdrawal”).
To object to the processing of your personal information or to request the withdrawal of your personal information, you must contact us at: [email protected].

10. RIGHT OF ACCESS, RECTIFICATION, AND DELETION

You can review, update, modify, or request the deletion of your information by contacting us at: [email protected]

If you have a personal account, you have the right to request its deletion by following this procedure:

The user must delete their account themselves using the provided functions.

11. SECURITY

The personal information we collect is kept in a secure environment. The people working for us are required to respect the confidentiality of your information.

To ensure the security of your personal information, we use the following measures:

  • Username/password
  • Firewalls
  • Use of antivirus and computer system protection

We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your transactions. However, as no mechanism offers maximum security, a degree of risk is always present when using the Internet to transmit personal information.

12. CONDITIONS FOR MODIFYING THE PRIVACY POLICY

We reserve the right to modify it to ensure its compliance with the law in force.
Therefore, you are invited to consult this privacy policy regularly to stay informed of the latest changes that will be made to it.

However, in the event of a substantial modification to this policy, you will be informed in the following manner:

Through updates on the site at https://lacleduplaisir.com/en/confidentiality

13. ACCEPTANCE OF THE PRIVACY POLICY

By Browse the site, you certify that you have read and understood this privacy policy and accept its conditions, particularly concerning the collection and processing of your personal information, as well as the use of cookies.

14. LEGISLATION

We commit to respecting the legislative provisions set out in:

Act respecting the protection of personal information in the private sector (“LPRPSP”) following the adoption of Bill 64, An Act to modernize legislative provisions as regards the protection of personal information (“Law 64″*).

Bill 64 (2021, chapter 25)

Law 25 modernizing legislative provisions as regards the protection of personal information