Confidentiality, Guarantee and Secure Payment


The confidentiality, guarantee and secure payment by La Clé du Plaisir

First of all, La Clé du Plaisir is committed to its customers to guarantee confidentiality, guarantee and secure payment with all personal information provided. First, we use this information to process your orders, improve our services and serve you better.

Furthermore, the information you provide to us is strictly confidential. Finally, we undertake not to transmit, assign or sell them to anyone.

In addition, La Clé du Plaisir takes all necessary measures to protect the confidentiality of the information you provide to us. Thus, no information will be communicated other than that necessary for the delivery of your products (eg postal service, Canada Post, or other carrier).

Our priority is excellence in customer service. All information provided, including your name, address and credit card number, remains completely confidential, is encrypted and is protected by the SSL security protocol. La Clé du Plaisir will never disclose your personal information to third parties.

Finally, no newsletter is sent to our customers unless the customer makes a specific request. Either by clicking on ”Yes I would like to receive your newsletters” and you can always unsubscribe at any time.


All the mechanisms of products purchased at La Clé du Plaisir in store or on the Internet are guaranteed one year from the date of purchase. *

For purchases on the Internet you must send your product with the date of purchase and your details to; 333 Labelle, St-Jerome, Quebec J7Z 5L2.

For warranties in the store, you must report the device with the purchase invoice.

We will return the product exchanged or repaired as soon as possible!

 Our Return Policy for the Safety and Hygiene of Our Customers

At La Clé du Plaisir, the satisfaction and safety of our customers are our absolute priorities. We understand the importance of hygiene and health when it comes to our intimate products. That’s why our returns policy is designed to provide peace of mind for every customer.

Why a Restrictive Return Policy?

Safety and Hygiene: Due to the intimate nature of our products, such as adult toys and other personal items, we apply strict hygiene measures.
Non-Returnable Items: Any item intended to come into contact with the body or bodily fluids is considered non-returnable and non-exchangeable for hygiene reasons.

Exceptions for Defective Items:

The only exception to this rule is defective products. If you receive an item that is not working properly, please contact us for immediate assistance.

Our Commitment to the Safety of Our Customers:

We thank you for your understanding and cooperation regarding this policy, which is put in place to protect and respect the health and well-being of all our customers. At [Company Name], we are dedicated to providing quality experiences while maintaining the highest standards of safety and hygiene. »

Secure payment

Protecting your banking and personal information is one of our first priorities. This is why we automatically encrypt any sensitive data forwarded to our servers from your computer.

When you register on or connect to our website, we verify that your browser uses the SSL (Secure Sockets Layer) protocol with a 256-bit encryption key (the highest protection available on the market). This makes your data undecipherable by anyone, except the bank when using the decryption code. You can confirm the use of this technology by clicking on the small green lock on the address bar of your browser.

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